Returns & Exchanges

Hassle-Free 7-Day Returns & Exchanges

We want you to love your Zipline bag. If you are not completely satisfied, we make returns simple.

• 7-Day Return Window: You can request a return or exchange within 7 days of receiving your package.
• Condition: The item must be unused, unwashed, and in its original packaging with tags intact.
• Reverse Pickup: We arrange free doorstep reverse pickup for approved return requests.
• Refund Timeline: Prepaid refunds are processed to your original payment method within 5–7 business days after quality inspection.

To initiate a return, email us at support@zipline.com with your Order ID.